FAQs

Bay horse portrait

Below is a list of the most frequently asked questions that I receive from my clients.

If your question isn’t included below please get in touch and I’ll be very happy to advise.

I look forward to hearing from you.

Fill in a few details on the contact form and I will email you the next working day to either:

Respond to your enquiry, reserve your place in my order book (especially important for Christmas Commissions) or send a detailed quote based on your instructions confirming deadline, price, medium and size.

You can use the contact form to send me reference photos. Please feel free to send as many as you like as it is always helpful to see the subject from different angles and in different lighting etc.

You can also send me your subject photo or photos as jpegs to my email address: pippa@horse-portraits.com if you prefer.

I am always happy to discuss anything about your commission before starting work on your order to ensure that I have as much information as possible.

I will usually prepare and email some digital compositions using your reference photos to give you an idea of what the portrait will look like or to give you several versions to choose from.

When you have confirmed the composition you are happy with I’ll email a formal quote to you which will list all the important information including size, medium, composition required and deadline. When you have accepted the quote your portrait will be added to my working list.

Artwork usually takes around three weeks but this may be longer during busy times of year. I can usually accommodate earlier deadlines if necessary. Please let me know your deadline when you get in touch.

When the portrait is finished I’ll email you a scan in most cases or a photo if the artwork is larger than 12″x16″ or an oil painting, for your approval. Any changes or alterations can be done at this point.

When you have approved the portrait I’ll email to you an e-invoice for the balance still to pay which can be paid online with any debit or credit card or Paypal.

When payment has been received your portrait will be posted to you via Royal Mail Special Delivery. This service is trackable and insured and your artwork will be with you within two working days. For addresses outside the UK delivery may take up to ten working days.

No, I don’t ask for a deposit. I want my clients to enjoy a completely worry free experience when commissioning a portrait from me.

I usually advise a minimum of three weeks lead time for a portrait but this increases during the pre- Christmas period. I can usually adjust my list to meet more urgent deadlines. Let me know your deadline in the contact form or asap.

You can send me your reference photo or photos by attaching them when you fill in a contact form on any page on my website.

The types of digital file that you can upload to the contact form are: jpeg, png or jpg up to 15MB each in size.

You can also send me an email and attach your reference photos as jpeg, png or jpg files up to 3MB each directly to pippa@horse-portraits.com.

If you only have a original copy of the reference photo or photos that you’d like me to use and you are unable to scan photos yourself, you can send them to me by post. I recommend using registered post to ensure their safety.

You can send me as many reference photos as you like as it is always helpful to see the subject from different angles and in different lighting.

You can send me as many reference photos as you like and I will let you know, based on my experience, whether the photo or photos are suitable to use and which would make the best portrait.

It’s sometimes the case that there is one favourite photo that a client would like me to use as they like the composition or pose or it really shows the subject’s character but it may not be very clear or have enough detail. When this happens it’s usually possible to use extra reference photos for the detail to create the perfect portrait.

The quality and detail in the reference photo is very important as I will be using the photo to give me all the information I need. The more detail, the better the final portrait will look. You can send me as many reference photos as you like and I will let you know, based on my experience, whether the photo or photos are suitable to use and which would make the best portrait.

Yes, you can send me the reference photo/s of your subject by email and I can advise on what medium I think will make the best portrait for your horse or dog and advise on the size based on the breed of dog and whether you’d like head and shoulders or full body portrait.

Yes, you can have multiple subjects in your portrait. The reference photos of the subjects need to be fairly similar in both lighting (ie both taken in outside in sunshine or inside using flash photography) and quality. There is no extra charge for extra subjects.

Yes, once the portrait is finished I will send a scan or photo of the portrait for your approval. Changes can be made at this point if necessary and I will send a further scan. The painting will not be classed as finished until you are completely delighted.

Yes, you can buy a Gift Certificate for all sizes and types of portrait. My Gift Certificates do not have an expiry date and can be used at any time. They are available to buy on the Gift Certificate page on my website.

When payment has been recrived the artwork will be sent securely packaged via Royal Mail Special Delivery to UK addresses. This service means your portrait is insured, trackable and is guaranteed next day delivery in most cases.

For addresses outside the UK please allow up to 10 days for delivery via Parcelforce Worldwide or Hermes. This service is also insured and trackable

Yes, I offer free worldwide delivery. It’s important to me that my clients know there are no extra or hidden charges.

Yes, I have a 7 day, no questions asked policy for returns. If you are not completely delighted with your portrait you can post it back (at your expense) within 7 days, undamaged and in the original packaging for a full refund. It is very important to me that my clients have complete confidence and peace of mind when commissioning artwork. I am delighted to say that due to the quality of my portraits I have never had a painting returned in the whole of my career.

Yes, my facebook page is Portraits by Pippa Elton where you can view new artwork fresh from the easel before it comes to my website as well as news updates, special offers, exclusive competitions, testimonials, work-in-progress and events.


Getting in Tough

Horse & Hound Gallery
95B Main Street
Bramley
Rotherham
South Yorkshire
S66 2SE

pippa@horse-portraits.com
0845 805 7775